Refund policy

We have a 30-day return policy, wich means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging, You´ll also need the receipt or proof of purchase.

To start a return, contact us at luminestaura@gmail.com.

If your return is accepted, we will provide you with instructions and the appropriate return address. Please do not send any product back without first receiving our authorization and reutrn instructions.

For any questions regarding returns, you can contact us at luminestaura@gmail.com

Damage and issues

Please inspect your order as soon as you receive it and contact us immediately if  the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (including food,flowers, or plants), custom products

(including special orders or personalized items), and personal care goods (including beauty products). We also do not accept returns of hazardous materials, flammable liquids, orgases. If you have anyquestions or concerns about about a specific item, please contact us.

Unfortunately, we cannot accept retruns on sale items or gitft cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14.day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order, within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

if more than 15 business days have passed since we approved your return, please contact us at luminestaura@gmail.com